Contact information

ONIT Contact Information

We’re here to help. If you need support, have questions about an order, or want to know more about ONIT, you can reach us using the details below.

Contact Details

We aim to respond to all emails within 2 business days. During peak times (such as holiday seasons or sales), response times may be slightly longer.

Business Hours

Our customer service team operates Monday to Friday, 9:00am – 5:00pm (AEST/AEDT).
Enquiries received outside these hours will be reviewed on the next business day.

Mailing Address

At this time, ONIT operates primarily online and via our warehouse. For returns, please contact us first at getonitmtb@gmail.com before sending any items back, as we need to confirm eligibility and provide return instructions.

Important Notes

  • Please do not send returns without contacting us first, as we may not be able to process them.

  • For privacy and security, ONIT only communicates with customers using the contact emails listed above.