ONIT Privacy Policy

Last updated: August 17, 2025

ONIT operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ONIT is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. This may include:

• Contact details such as your name, billing/shipping address, phone number and email address

• Financial details such as payment method, card or account information (processed securely via Shopify and payment providers)

• Account information including login details, preferences and settings

• Transaction information such as items you view, add to your cart, purchase, return or exchange

• Communications with us, including customer service inquiries

• Device and usage information, including IP address, browser, and interactions with the Services

We may collect personal information directly from you, automatically via cookies and similar technologies, from our service providers, and from partners or other third parties.

How We Use Your Personal Information

Depending on how you use the Services, we may use your information to:

• Provide, tailor and improve our Services (including processing orders, shipping, returns and customer support)

• Send marketing and promotional messages (where you have opted in)

• Detect, investigate and prevent fraud, security breaches or illegal activity

• Communicate with you about your orders, account or inquiries

• Comply with our legal obligations

How We Disclose Personal Information

We may share your personal information with:

• Shopify and other service providers who support our business (e.g. payment gateways, shipping partners, IT support)

• Business and marketing partners for advertising or promotions (in line with your preferences)

• Legal or regulatory authorities when required by law

• Affiliates or group companies

• In connection with a business transaction such as a merger or sale of assets

Relationship with Shopify

Our Services are hosted by Shopify. Your personal information may be collected, processed and stored by Shopify in order to provide and improve the Services. Shopify may also use aggregated information across merchants for analytics and product improvement. To learn more, visit Shopify’s Privacy Policy or the Shopify Privacy Portal.

Third-Party Links

Our website may contain links to third-party sites or platforms. We are not responsible for their privacy practices, and you should review their policies separately.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

Security and Retention

We take reasonable steps to protect your personal information, but no system is completely secure. We retain personal information as long as necessary to provide Services, comply with law, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Receive a copy of your personal information

• Opt out of marketing communications at any time by using the “unsubscribe” link or contacting us

We may need to verify your identity before processing requests, as required by law.

Complaints

If you have a concern about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

International Transfers

Your information may be transferred, stored and processed outside Australia, including by Shopify and its partners. Where required, we use appropriate safeguards such as contractual protections.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and operational reasons. The “Last updated” date will always show the current version.

Contact

For questions about this Privacy Policy or your personal information, please contact us at: ride@onitmtb.com.au